Hashh Help Centre

How Can We Assist Your Journey Today? 

Find quick answers to your questions or connect with our concierge team.

At Hashh Automotive, our commitment to excellence doesn't end with the car keys. Whether you are a first-time renter in Kozhikode, an AARP member, or one of our onboarded travel agents, we are here to provide the support you need to keep moving.

1. Frequently Asked Questions (FAQs)

Booking & Reservations

• How do I book a specific luxury car? You can book directly through our website, selecting from models like the BMW 5 Series or Mini Cooper. Alternatively, you can book through one of our authorized travel agencies.
• What documents do I need? For self-drive rentals, we require a valid Driving License, Aadhaar/Passport, and a security deposit. International travelers must provide an International Driving Permit (IDP).
• Can I modify my booking? Yes. You can modify your dates or vehicle choice up to 72 hours before the rental starts, subject to availability.

Fleet & Safety

• Are the cars well-maintained? Absolutely. Our technical partnership with Royal Drive ensures every vehicle undergoes a multi-point mechanical audit before every handover.
• What happens in case of a breakdown? Our fleet management team, led by Jinas, provides 24/7 roadside assistance across the North Malabar region. Contact our emergency line immediately.
• Is insurance included? Yes, all Hashh Automotive vehicles come with comprehensive commercial insurance for your protection.

Partners & Agencies

• I am a travel agent; how do I track my points? Log into the Hashh Partner Portal using your credentials to view your bookings, commissions, and Hashh Rewards points.
• How do I onboard a new agency? Please visit our Affiliates page or contact our BDM, Manish Krishna, for partnership inquiries.

2. Self-Service Tools

• [Manage My Booking] – Change dates, add a chauffeur, or upgrade your car.
• [Track My Points] – Check your Hashh Rewards balance.
• [Download Invoices] – Access your digital receipts and rental agreements.
• [Report Lost & Found] – Notify us of an item left in a vehicle.

3. Contact Our Support Concierge

Can't find what you're looking for? Our team is standing by to provide bespoke assistance.

• Live Chat: Available 9:00 AM – 9:00 PM (IST) via our website.
• Email Support: * General Inquiries: support@hashh.in
  • Agency & Partner Support: partners@hashh.in
• Direct Line: +91 9847793373
• Office Visit: Visit us at our operations hub in Kozhikode, Kerala, for in-person consultations.

4. Quick Links for Fast Navigation

• Refund & Cancellation Policy
• FAQ's
• Terms of Use
• Privacy Notice
• Military & Veterans Benefits
• How it works